Effective Date: 11/07/2025
At Gravesto, we strive for excellence in every transaction. Your satisfaction is our priority, and we’re committed to providing fair and transparent refund and return processes.
🛍️ For Physical Products (eCommerce)
✔️ Eligibility
- Items may be returned within 7 days of delivery
- Products must be unused, in original packaging, and include all tags/accessories
🔁 Return Process
- Submit a return request via our [Contact Form] or email support@gravesto.com
- Include your order number, reason for return, and photos (if applicable)
- Once approved, we’ll arrange pickup or guide you through the return process
💸 Refund Timelines
- Refunds will be initiated after product inspection
- Amount will be credited within 7–10 business days via original payment method
❌ Non-Returnable Items
- Used or damaged products
- Clearance or promotional items (unless defective)
🧑💼 For Services & Consulting
Gravesto provides expert-based services (IT, media, finance, agriculture, etc.), which are customized and often non-refundable after project initiation.
📋 Refund Eligibility
- Refunds may be considered before work commencement, depending on service contract
- Once project deliverables are initiated, fees are typically non-refundable
🧾 Cancellation Terms
- Clients can cancel within 48 hours of signing the agreement for a partial refund
- Any cancellation after deliverables begin will be billed based on work completed
📞 Questions & Support
For any refund or return inquiries, contact us at: Email: contact@gravesto.com Phone: +91 98204 49530 Office: Malad East, Mumbai – 400097